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Cyber attack on NHS 111 service leaves staff using pen and paper 


Cyber attack on NHS 111 service leaves staff using pen and paper

  • Call handlers across 85 per cent of England have had to use pen and paper
  • Many staff at NHS 111 do not have access to GP records
  • Also do not have access to NHS numbers and cannot make electronic bookings 
  • Software went offline at 7am on Thursday and may be offline until next week 

The NHS 111 service has been thrown into chaos by a cyber attack, severely restricting the assistance provided to patients.

Call handlers across 85 per cent of the country will be without a crucial IT system for several days and have had to resort to using a pen and paper.

Many staff at the non-emergency service do not have access to GP records or patients’ NHS numbers and cannot make direct…



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Written by Bourbiza Mohamed

A technology enthusiast and a passionate writer in the field of information technology, cyber security, and blockchain

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