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How to link your COVID vaccine certificate to the Service NSW app

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Frustrated residents RAGE as they fail to access their vaccine passports thanks to ‘teething issues’ with the digital certificate – but there’s an easy fix

  • Vaccine passport now available to NSW residents via Service NSW phone app
  • Users need to link Medicare with their MyGov account to access certificate
  • They can they choose to link Covid vaccination certificate with Service NSW app
  • Vaccine passport had drawn criticism for not being ready at end of lockdown










The launch of NSW’s vaccine passport has not been without teething problems as residents complain they’re unable to access their digital certificate on their phones.

The system, which was made available overnight, allows residents to prove they’re double vaccinated at the same time as they check into venues. 

For those who have received both jabs and have the updated Service NSW app on their phones, their vaccine status will pop up when they check into a venue using the standard QR code process.

Sydneysiders earlier had to scroll through their Medicare app or carry a paper certificate to prove to staff they’d been jabbed but now a green tick will appear whenever they sign into a business.

While many have said they had no issues setting it up, others have said they were left with ‘something went wrong’ messages.

A quick fix for many was that the Service NSW app needed to be updated in order to show the vaccination certificate. 

NSW residents can now prove they're double vaccinated at the same time they check into venues after the vaccine passport was quietly launched overnight. Customer Service minister Victor Dominello tweeted a photo of his vaccine passport while checking into a cafe on Friday morning

NSW residents can now prove they’re double vaccinated at the same time they check into venues after the vaccine passport was quietly launched overnight. Customer Service minister Victor Dominello tweeted a photo of his vaccine passport while checking into a cafe on Friday morning

‘I can’t get mine to add the vax cert on my iPhone and it’s very frustrating. Everything’s updated and it says it’s worked on the Medicare express side and then nothing appears on the service NSW app. Anyone else on an iPhone having similar issues?’ one man tweeted.

‘I’ve been trying to add my Vax certificate to the Service NSW app, not working. Seems to be a widespread issue this morning. I’ll try again later today,’ said another.

Users shared screenshots of a message which read ‘something went wrong, please try again later’ and were given the number for a helpline to call.

Meanwhile, others said they were able to link their vax certificate seamlessly, and reminded others the app would only work if it had been updated.

‘Shoutout to Service NSW for getting the vaccine certificate sharing done so quickly. It looks so simple in the app (because job done) but there’s so much that must have had to happen behind the scenes (and some with other agencies – gasp) to make that happen… so snaps!’ one impressed NSW local said.

Many residents took social media to vent about the app, while some had issues, others were pleased with it

Many residents took social media to vent about the app, while some had issues, others were pleased with it

‘For anyone having problems with the Services NSW COVID vaccine certificate, try using the Express Plus app. Worked first time for me,’ one wrote on Twitter.

Daily Mail Australia has contacted Services NSW for comment. 

For those wanting to take advantage of the new ‘VaxPass’ they will need to ensure their MyGov account account has been linked to Medicare.

Then either through the online MyGov site or the Express Plus Medicare app users are instructed to click ‘Proof of vaccinations’ and then ‘View history’.

They will then be given the option to choose their Covid vaccine digital certificate and link this with the Service NSW app.

HOW TO ACCESS NSW VACCINE PASSPORT 

If you’re using the Express Plus Medicare app: 

Open the Express Plus Medicare app. 

Select ‘Proof of vaccinations’ from Services. 

Select ‘View history’. Select your name, then ‘View COVID-19 digital certificate’. 

Select ‘Share with check in app’. 

Select ‘Service NSW’ and follow the prompts. 

Log in to your Service NSW app and follow the prompts to add your certificate to your profile. 

If you’re using your Medicare online account through myGov: 

Sign in to your myGov account using a browser on your device.

Select ‘Medicare’.

Select ‘View proof’ in Proof of vaccinations.

Select ‘View history’.

Select your name.

Select ‘Share with check in app’.

Select ‘Service NSW’ and follow the prompts.

Log in to your Service NSW app and follow the prompts to add your certificate to your profile.

Source: Service NSW 

Customer Service minister Victor Dominello tweeted a photo of his vaccine passport while checking into a cafe on Friday morning.

The system had earlier attracted criticism for not being ready when Sydney was finally freed from its gruelling four-month lockdown on Monday.

With the launch overnight, the vaccine passport was up and running three days earlier than Mr Dominello had planned, making it a whole lot easier for pub goers heading out for Friday night drinks.

Several security measures will be in place including a hologram of the NSW Waratah logo to help businesses ensure their customers are complying with the rules. 

Sydneysiders will no longer have to scroll through Medicare to access their Covid vaccination certificate

Sydneysiders will no longer have to scroll through Medicare to access their Covid vaccination certificate

Trials of the app had been carried out in clubs and aged care facilities in Port Macquarie, Tamworth, Wagga Wagga and Lismore.

Mr Dominello said while the choice to merge your vaccine status with the Services NSW app was optional, it was the easiest method to use. 

‘This is an extra digital service to make life easier for the businesses and customers of NSW as we open back up,’ he said.

‘NSW is the first jurisdiction in Australia to roll out an integrated QR code solution for displaying vaccination status state wide.

‘When someone visits a venue, they’ll be able to show their green check-in tick and vaccination status simultaneously, saving staff and customers time.’

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