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‘Woolies Karen’ abuses Queensland supermarket staff after being denied a cash refund


Shocking moment a ‘Woolies Karen’ viciously abuses supermarket staff in a screaming tirade after being denied a cash refund – branding workers FAT and ‘lower class’

  • Woolworths customer filmed hurling abuse at staff after being denied a refund
  • Filmed at customer service counter calling a worker fat and another ‘lower class ‘
  • Spent two minutes arguing and hurling abuse at staff before being escorted out
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An abusive shopper unleashed an expletive-filled tirade at Woolworths staff about being refused a cash refund, branding workers ‘fat’ and ‘lower class’.  

Shocked onlookers filmed the two minute rant at the customer service counter at a Woolworths store in Queensland on Saturday, which has since gone viral online.

The unidentified woman – described as a ‘Karen’ – is heard abusing employees while  demanding to speak to the store manager.

‘Give me my money back. Well you’re still fat and you’re still lower class and I don’t give a s***. F*** you,’ she screams.

The customer was later escorted away by security with the help of police after refusing staff requests to leave, according to the Reddit user who posted the shocking footage.

The angry customer begins her outburst by expressing her frustrations to a staff member in ‘being kicked around by lower class people like yourself.’

‘I’ve had enough. I’m a discriminatory person and I own it,’ she yelled.

The customer is heard demanding a cash refund and continues to argue with the employee when her request is declined. 

‘Yes you can. I know the law,’ she screamed.

‘I’ll have it in cash. I’m not shopping here anymore and I’m reporting you.’

Onlookers filmed the Woolworths customer abusing staff at the customer service counter

Onlookers filmed the Woolworths customer abusing staff at the customer service counter

The woman hurled more abuse at a second staff member who emerged behind the counter to come to the defence of her colleague and told the customer she was being ‘very rude.’

‘You’re still fat and I’m still returning something,’ the woman screamed.  

‘You discriminated against me prior to my discriminating against you.

‘I would like a refund and I am entitled. This is discrimination.

‘I would like the manager. I have an actual degree and I see what you’re doing here.’

An amused onlooker can be heard commenting: ‘okay Karen!’

Other shoppers waiting to be served can be heard venting their frustrations.

The customer eventually ramps up her rant by banging on the counter with her fists.

 ‘Give me my money back,’ she screamed. 

A employee calmly replied: ‘Can you go please?’

The customer (pictured)  took out her anger on store staff after being denied a cash refund

The customer (pictured)  took out her anger on store staff after being denied a cash refund

The woman and her friend eventually give up but not without having the last last word.

 ‘I don’t give a s***. F*** you,’ the woman says before storming off.

Woolworths said that ‘there is no place for this kind of abusive behaviour anywhere in the community’.

‘Our team members do the very best they can to help customers, and deserve to be treated with respect on the job,’ a spokesperson said.

‘We don’t tolerate abuse in any circumstance and won’t hesitate to ban customers from our stores for aggression or abuse towards our team.’ 

Woolworths no longer offer cash refunds for change of mind purchases since a policy change in 2020 and will only do for faulty goods.

The supermarket will exchange change-of-mind purchases under specific conditions.

Woolworths says it won't hesitate to ban customers for aggression or abuse towards staff (stock image)

Woolworths says it won’t hesitate to ban customers for aggression or abuse towards staff (stock image)



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Written by Bourbiza Mohamed

A technology enthusiast and a passionate writer in the field of information technology, cyber security, and blockchain

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